Lead Client Service Representative (Account/Billing Team)

Location: Tokyo, Japan

Company

hirify.global is a global financial services firm providing investor services, capital partnerships, specialist expertise, technology solutions, and client management.

What you will do

• Support Japanese trust banks, asset managers, global teams, and internal stakeholders across account administration, client onboarding, and invoicing within the Global Custody business.
• Manage day-to-day client service and operational activities while taking ownership of complex matters.
• Coordinate across teams to drive operational and client issues through to resolution.
• Identify and implement process improvements, workflow enhancements, changes in working practices, and system-related initiatives.
• Provide guidance, share knowledge, mentor colleagues, and coordinate improvement initiatives.
• Build readiness for potential progression into a formal supervisory role overseeing a small team, subject to business needs.

Requirements

• Several years of relevant experience in financial services operations, client servicing, or related functions, with the ability to operate effectively as a senior individual contributor.
• Strong communication and stakeholder management skills, including experience working with clients and/or cross-functional teams.
• Demonstrated ability to own operational or client matters and work with others to drive issues through resolution.
• Ability to work proactively and independently while managing multiple priorities with appropriate attention to accuracy and operational controls.
• Business-level English proficiency and fluent Japanese communication skills.

Nice to have

• Experience in asset servicing, custody, trust banking, asset management, brokerage, securities operations, or related financial services areas; prior Global Custody experience is helpful but not required.
• Experience in client onboarding, account administration, invoicing, or other client-related operational activities.
• Experience contributing to process improvements, workflow enhancements, changes in working practices, or system-related initiatives.
• Experience providing guidance, coaching, or mentoring to colleagues, or coordinating activities across a team without formal managerial authority.

Culture & Benefits

• Partnership-oriented culture focused on long-term client and employee relationships.
• Collaborative environment with open knowledge sharing, collective problem-solving, and cross-functional contribution.
• Stable private-partnership structure with ongoing investment in relationships, technologies, products, and professional development.
• Access to guidance and mentoring from experienced leaders.
• Rewards and benefits, philanthropy, sustainability initiatives, and support for personal, physical, and financial wellbeing.