Customer Service Specialist (SAP)

Location: Minato-ku, Tokyo, Japan

Company

hirify.global is hiring a customer service professional to support customer order management and satisfaction in Japan.

What you will do

• Process customer orders, handle price requests, generate quotations, arrange samples, and manage delivery schedules.
• Apply order processes and policies accurately.
• Communicate with customers by email and phone, handling complaints and requests.
• Maintain the customer portal.
• Collaborate cross-functionally with Sales, Finance, Logistics, Planners, and the global team.

Requirements

• Good communication skills with internal and external customers.
• Proactive problem-solving skills and a root-cause mindset.
• English skills sufficient to communicate with teams in other regions during daily operations, global training, and projects.
• Experience with ERP systems and business office software.
• Team-oriented approach with a commitment to open communication and mutual support.
• Flexibility and a positive mindset when adapting to change.

Nice to have

• Experience with SAP.

Culture & Benefits

• Team culture based on pride, trust, and confidence.
• Cross-functional collaboration with local and global colleagues.
• Focus on customer satisfaction, accountability, creativity, innovation, and continuous improvement.