Sales Service Representative (FPGA)

Location: Penang 15, Penang, Malaysia; Shift 1 (Malaysia)

Company

hirify.global operates in the semiconductor and FPGA business.

What you will do

• Manage the complete order lifecycle for direct, distribution, consignment, and sample customers, including order entry, changes, cancellations, returns, and credit/debit processing.
• Coordinate customers, Inside Sales Representatives, distributors, Account Managers, FAEs, and internal teams across Sales, Marketing, Planning, Logistics, Finance, Legal, Engineering, IT, Trade, and Data Operations.
• Oversee hirify.global Samples operations, request portal processing, delivery coordination, returns, tracking, documentation, lead-time communication, and university requests.
• Coordinate production and sample schedules, consignment shipments and reconciliation, customer procurement, licensing, shipping, export, scheduling, and site-specific requirements.
• Support design registration, pricing, compliance documentation, NPIs, product allocations, escalations, forecasting, and related global or regional projects.
• Build Power BI dashboards and reports, test and implement order-management, master-data, and supply-chain systems, and support continuous improvement and team onboarding.

Requirements

• Bachelor’s degree in business, supply chain, or a related field.
• Minimum 2 years of working experience in the semiconductor business or a related field.
• Experience in supply chain, program management, order management, planning, or a related function in a semiconductor or high-tech company.
• Experience with MS Excel, Word, PowerPoint, Outlook, and MS Office.
• Experience in a customer-facing role and with ERP and CRM systems such as SAP, Oracle, or Salesforce.
• Excellent verbal and written communication and presentation skills in English.
• Ability to understand customer requests clearly and communicate them to a broad set of stakeholders.
• Detail orientation, self-starting ability, teamwork, independent working ability, multitasking, adaptability, and business acumen.
• Ability to work across different time zones and adapt communication style and content to the audience.

Nice to have

• Experience in FPGA business.
• Fluency in Mandarin or Cantonese.

Culture & Benefits

• Regular, full-time employment.
• Cross-functional collaboration across global and regional operations.
• Opportunities to contribute to process, tool, master-data, and supply-chain system improvements.