Partner Key Account Manager (Thailand)

Location: Malaysia. Candidates must have the appropriate rights and documentation for employment in Malaysia.

Company

hirify.global provides margin and deliverable foreign exchange, contracts for difference, and financial spread betting through a global brokerage business with trading technology and offices in six regions.

What you will do

• Own a portfolio of active Thai-market clients and grow trading volume, net deposits, revenue, and lifetime value.
• Manage the full post-acquisition relationship cycle, from onboarding completion through long-term retention, with a focus on reducing churn.
• Identify and execute upsell and cross-sell opportunities based on client trading behaviour, risk profile, and product usage.
• Design proactive, data-informed outreach that converts passive accounts into high-value relationships.
• Resolve escalated client issues end-to-end and provide pipeline and portfolio reporting to senior leadership.
• Build product knowledge across leverage trading, copy trading, commodity markets, and equity instruments to advise clients and deepen engagement.

Requirements

• 3–5 years of experience managing client relationships in a CFD, FX, or US equity brokerage environment, with a track record of growing and retaining a live trading portfolio.
• Hands-on experience with MT4 and MT5.
• Working knowledge of leverage trading, copy trading mechanics, and commodity and stock market products.
• Thai language fluency.
• Ability to meet quantitative targets, ideally including portfolio-level net deposit or revenue metrics.
• Ability to use CRM data to segment client behaviour, prioritise outreach, and report pipeline health to senior stakeholders.
• Commercial judgement to identify appropriate upsell opportunities.
• Organisation skills to manage a broad portfolio and decisiveness in escalating and resolving issues before churn occurs.
• Appropriate rights and documentation for employment in Malaysia.

Nice to have

• An existing book of IB or HNW clients in the Thai market.
• Familiarity with UK or Australian regulatory requirements for retail trading clients.
• Additional language skills.

Culture & Benefits

• Competitive total rewards package.
• Professional certifications and continuous development opportunities.
• 21 annual leave days per year and public holidays declared by the local government.
• Comprehensive health insurance coverage.
• Malaysia employment is officially arranged through hirify.global’s designated Employer of Record, TDCX Malaysia.
• Workplace policies emphasise fairness, respect, inclusion, equal opportunity, and merit-based employment decisions.

Hiring process

• Talent Acquisition Interview: 45 minutes.
• Hiring Team Interview: 60 minutes.