Fraud & Risk Associate (Gaming)

Location: Brazil; Remote

Company

Develops and operates games with player accounts, payments, virtual economies, and Trust & Safety operations.

What you will do

• Investigate refund and chargeback abuse across accounts, payment methods, and purchase behaviour.
• Investigate exploits and economy abuse, including unauthorized trading, bots, and manipulation of in-game systems.
• Handle account takeover cases end to end by assessing compromises, securing accounts, and supporting player recovery.
• Review identity and age verification cases, including suspected verification gaming, and handle Trust & Safety escalations such as ban appeals, player safety reports, and policy violations.
• Use admin panels, logs, device and session data, payment records, and account histories to establish what happened and document decisions.
• Identify recurring fraud patterns, escalate high-risk cases, coordinate with Payments, Support, and external providers, and improve SOPs, macros, and internal documentation.

Requirements

• 2+ years of experience in fraud investigation, risk analysis, payment operations, KYC/AML, account security, Trust & Safety, or a closely related field.
• Strong investigative judgment, including gathering evidence and testing explanations before reaching conclusions.
• Experience working with transaction data, logs, and account histories, and identifying patterns across multiple cases.
• Good judgment in ambiguous situations where policies do not provide a clear answer.
• Fluency in English and Portuguese.
• Clear written communication for documenting decisions relied on by others.
• Comfort with admin panels, CRMs, ticketing systems, and internal tools, with the ability to learn new systems quickly.
• Genuine interest in games and understanding that players are a community.
• Ability to work independently in a fully remote environment and work assigned day or night shifts as required.
• Reliable high-speed internet, electricity, and a suitable workstation.

Nice to have

• Experience in mobile, online, or live-service games, particularly games with virtual economies or in-game currency.
• Experience with chargeback and dispute processes or payment providers.
• Experience investigating account takeover, phishing, or credential theft.
• Familiarity with identity verification providers and age assurance workflows.
• CFE or CAMS certification.
• Experience with SQL or data analysis for investigations at scale.
• Background in Trust & Safety, content moderation, or player support.

Culture & Benefits

• Remote work from Brazil.
• Contract employment.
• Work includes day or night shifts according to operational requirements.
• Collaboration with Payments, Support, and external providers.