Senior Student Engagement Coordinator - Early Career

Location: Australia

Company

hirify.global is an education technology company that helps regional universities launch and grow online programs for modern learners. It supports more than 100 universities and colleges across five countries, with programs in nursing, healthcare, teaching, business, technology, and public service.

What you will do

• Act as the first point of contact for prospective students through phone, email, and SMS, guiding them from enquiry to enrolment and helping them choose a suitable study pathway.
• Conduct proactive outreach, schedule appointments, nurture leads, and support enrolment progression and conversion goals.
• Maintain accurate student records in internal systems and CRMs, ensuring data integrity and high administrative standards.
• Support multiple university partners, maintain partner relationships, and coordinate consistent handoffs across teams.
• Re-engage paused or disengaged leads and independently identify practical solutions that support student progression.
• Provide empathetic, accurate, timely, and professional support throughout the enrolment experience.

Requirements

• A bachelor's degree or current progress toward a tertiary qualification.
• Strong interpersonal, verbal, and written communication skills, with the ability to build trust and guide people through important decisions.
• A detail-oriented and organised approach, with the ability to manage multiple priorities while maintaining accuracy and follow-through.
• Professionalism, adaptability, and problem-solving ability in a fast-paced, target-driven environment.

Nice to have

• Previous experience in administration, customer service, or sales.
• Experience in higher education, online education, admissions, or enrolment support.
• Familiarity with CRM systems, student information systems, or other platforms used to manage applicant and student records.

Culture & Benefits

• Equal opportunity employer supporting a diverse and inclusive workforce.
• Comprehensive benefits are available for the role.
• Continuous professional and leadership development programs.
• Tuition reimbursement for employees and their dependents.
• Career development opportunities in student enrolment, customer service, and education support, including potential progression to Student Engagement Advisor.