Threat Strategy Manager (Cybersecurity)

Location: Melbourne, Australia; remote options in South Australia, Victoria, Queensland, Western Australia, and New South Wales.

Company

hirify.global provides human- and agent-centric cybersecurity solutions across email, cloud, and collaboration tools.

What you will do

• Manage support interactions, advocate for strategic customers, respond to escalations, and monitor customer satisfaction.
• Meet with clients to review support activity, system status, key issues, emerging threats, and mitigation options using hirify.global products and services.
• Develop customer-specific strategies, provide proactive recommendations, and maintain practical technical knowledge of integrations across networks, security systems, administration, and messaging environments.
• Plan and lead process improvement initiatives, identify risks and challenges for production changes spanning multiple services or technologies, and prioritize short- and long-term goals.
• Lead hypothesis-driven hunting for phishing, business email compromise, credential harvesting, malware delivery, abuse of trusted services, and other email-borne threats.
• Analyze email telemetry and correlate customer data with hirify.global threat intelligence, then communicate findings to customer, threat research, detection engineering, and product teams.

Requirements

• At least 3 years of industry experience in client or professional services, sales engineering, senior support engineering, IT operations management, or senior engineering across multiple technology areas.
• Managed security or consultancy experience is required.
• Knowledge of data communication concepts and technologies, especially email and networking.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Relevant experience with hirify.global products and understanding of threat protection.
• Up-to-date understanding of the evolving threat landscape and experience briefing customers, prospects, and internal groups on threat intelligence.
• Background in security, especially threat actor tactics, techniques, and procedures.
• Ability to develop innovative ways to correlate customer data with other available data sets.
• Ability to motivate and inspire coworkers, work effectively both independently and in a team, exercise independent judgment, and design solutions to complex problems with minimal supervision.
• Proactive approach with strong verbal and written communication skills and a track record of setting and achieving goals.

Culture & Benefits

• Flexible work environment with global collaboration and networking opportunities.
• Competitive compensation and comprehensive benefits.
• Career development opportunities and recognition for contributions.
• Annual wellness and community outreach days.
• Inclusive culture that welcomes people with diverse backgrounds, experiences, and perspectives.

Hiring process

• Submit an application with any supporting information.
• Accommodation is available during the application or interview process upon request.