Technical Operations Lead (Insurance Technology)

Location: Macquarie Park, New South Wales, Australia; in-person collaboration is prioritized.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernisation, and industry-specific solutions to global enterprises and public sector organisations.

What you will do

• Own the operational stability, release readiness, and technical governance of the Assure platform and associated insurance technology services.
• Coordinate delivery, engineering, testing, infrastructure, security, and service operations to ensure safe production changes.
• Manage release, change, incident, and problem processes across complex application operations.
• Actively identify production risks and incorporate regulatory requirements into operational and release decisions.
• Translate technical issues into clear business impact and lead cross-functional stakeholder discussions.

Requirements

• Strong background in software delivery lifecycle, production acceptance, and release governance.
• Hands-on experience with release, change, incident, and problem management.
• Familiarity with DevSecOps, CI/CD, cloud, and enterprise application operations.
• Excellent cross-functional leadership and stakeholder management skills.
• Sound judgement in high-risk operational and release decisions.
• Ability to translate technical issues into clear business impact.
• Experience with Jira or equivalent delivery tooling.
• Relevant degree or equivalent experience in technology, engineering, service management, or delivery.
• Significant experience leading complex application delivery or technology operations.

Nice to have

• ITIL, DevOps, cloud, security, or project management certification.
• Experience in enterprise insurance, regulated environments, or mission-critical platforms.

Culture & Benefits

• Inclusive culture focused on belonging, diversity, and corporate citizenship.
• Commitment to social impact initiatives and community contribution.
• Competitive remuneration, benefits, training, and career opportunities.
• Work model prioritizing in-person collaboration with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Reasonable accommodation may be considered for qualified candidates with physical or mental disabilities.

Hiring process

• Submit a resume through the application process.
• Hiring process is intended to be thorough and fair.