Technical Account Manager (iGaming)

Location: Limassol, Cyprus

Company

hirify.global operates B2B casino platforms and internal B2C brands in the iGaming sector.

What you will do

• Provide technical support to B2B casino operators and internal B2C brands.
• Troubleshoot accounts, payments, bonuses, wallets, game launches, settlements, and platform issues.
• Support third-party integrations and BackOffice configurations by analyzing APIs, callbacks, logs, and errors.
• Manage tickets, escalations, SLAs, and incident communications.
• Coordinate incident resolution with internal teams and external providers, recommending permanent fixes.
• Document incidents and improve support processes to reduce recurring issues.

Requirements

• 2+ years of experience in Technical Account Management, L2 Technical Support, or a similar technical role in iGaming.
• Strong understanding of casino platforms, BackOffice systems, casino operations, player wallets, gaming transactions, bonuses, and payment flows.
• Experience with casino game providers, aggregators, and third-party integrations.
• Knowledge of REST APIs, JSON, HTTP requests, webhooks, and callbacks.
• Experience investigating technical issues with logs and tools such as Postman, plus Jira or similar ticketing systems.
• Good command of English.

Nice to have

• Experience with B2B casino platforms or white-label solutions.
• Basic SQL knowledge.
• Experience supporting multiple casino brands or operators.

Culture & Benefits

• Career development in a global, fast-growing company.
• Continuous learning and development opportunities.
• Company-wide events and team activities.
• Wolt monthly allowance.
• Free snacks, fruit, and beverages in the equipped kitchen.
• Medical and wellness app supporting mental and physical well-being.