Lead, Credit & Lending Operations (Fintech)

Location: Athens, Attica, Greece; hybrid workplace

Company

hirify.global is a fintech organisation developing proprietary technology solutions and platforms for banks and financial institutions in more than 30 countries, using AI and analytics to support digital transformation.

What you will do

• Own the credit and lending operating model, including origination, servicing, collections, controls, service targets, KPIs, incident response, and business continuity.
• Oversee automated credit decisioning, investigate anomalies, and perform manual assessments for policy exceptions, borderline cases, appeals, and applications requiring human approval.
• Manage the automated loan lifecycle covering booking, contract generation, disbursement, repayments, early repayments, arrears, exception queues, and customer escalations.
• Translate Credit Policy and Credit Manual requirements into automated workflows, validation checks, decision logic, and exception handling with engineering and risk teams.
• Monitor portfolio health, produce loan and regulatory reporting, maintain data quality, and coordinate financial feeds for interest accruals and provisions.
• Own collections and recoveries, including hardship cases, vulnerable customers, debt restructurings, and compliance with anti-bribery and applicable regulations.

Requirements

• Degree in Economics, Finance, Business Administration, or a related field.
• 6+ years of operations experience in a banking, credit, or loan administration environment.
• Demonstrable experience in credit operations, including underwriting, loan servicing, or collections in a regulated setting.
• Experience improving processes and collaborating with engineering teams on automation is valuable; experience building credit operations from scratch is a plus.
• Fluency in Greek and English, written and spoken, is required.
• Completed military obligations, where applicable.

Culture & Benefits

• Team-oriented, integrity-focused, client-focused, and agile working environment.
• Competitive compensation, meal vouchers, and annual bonus programmes.
• Private health insurance, occupational doctor, workplace counsellor, nutritionist, and wellness facilities.
• IT equipment, mobile phone, data plan, modern facilities, indoor parking, and an in-house restaurant.
• Mentoring, coaching, personalised learning and development plans, and career development tools.
• Employee referral bonuses and regular wellbeing, ESG, and volunteering activities.

Hiring process

• CVs and application materials must be submitted in English.