IT System Engineer (Microsoft 365)

Location: Atyrau, Kazakhstan; onsite at the employer's workplace. Full-time role with possible shift work, out-of-hours coverage, and occasional travel to branch or overseas offices.

Company

АтырауТехИнвест is the employer for this IT infrastructure and technical support position.

What you will do

• Receive, document, manage, and resolve IT support requests for users and clients.
• Administer local and cloud environments, including user accounts, access rights, policies, Active Directory, Microsoft Entra ID, and Microsoft 365.
• Support physical access control and video management systems such as Suprema and Milestone.
• Maintain network connectivity, firewalls, and related infrastructure configurations.
• Install, maintain, and relocate computers, mobile devices, printers, and audio/video conferencing equipment.
• Diagnose incidents, escalate complex issues to Tier 3 teams or vendors, and track resolution through completion.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• At least 3 years of hands-on experience in IT support, system administration, or a similar role; the posting also specifies more than 6 years of overall experience.
• Practical knowledge of computer networks, firewalls, Windows Server, Active Directory, Microsoft 365, Windows 10/11, and Microsoft Office.
• Experience supporting access control systems and managing hardware lifecycles.
• Strong client-facing communication, analytical, troubleshooting, and time-management skills.
• Ability to work shifts or provide out-of-hours coverage when required by business needs.

Nice to have

• ITIL Foundation certification or experience in an ITIL-aligned environment.
• Experience with MikroTik, H3C, Fortinet, Cisco, Huawei, or Aruba network equipment.
• Experience administering 3CX IP telephony systems.
• Experience providing remote support to off-site users.

Culture & Benefits

• Work is performed onsite at the employer’s workplace in Atyrau.
• The role includes occasional travel to branch or overseas offices.
• Documentation, self-service knowledge base creation, Change Management, and ITIL practices are part of the working environment.