Senior Technical Services Manager (Data Centre)

Location: Chiba, Japan; responsibility for the Tokyo data centre and travel within Japan of up to 25%.

Company

hirify.global operates hyperscale data centres across the Asia Pacific and Middle East region, delivering sustainable digital infrastructure for large enterprise customers.

What you will do

• Manage critical-environment maintenance planning and daily operations for a hyperscale data centre campus.
• Lead preventive maintenance, repairs, incident management, organisational change, and customer coordination to maintain uptime and SLA compliance.
• Lead, mentor, and train Technical Services Managers while supervising site facilities providers.
• Coordinate construction, installations, commissioning, witness testing, and operational documentation with the development team.
• Maintain SOP, MOP, EOP, SWMS, accreditation, and regulatory compliance documentation.
• Manage customer escalations, service provisioning, vendors, OPEX budgets, operational metrics, risk analysis, and minor capital projects.

Requirements

• Fluent English and Japanese are required.
• 5+ years of experience in facilities or operations management.
• Electrical or mechanical trade background or degree.
• Experience preparing Method of Procedure documents, incident reports, root cause analyses, budget reports, and O&M manuals.
• Experience managing third-party providers, service metrics, contracts, pricing, customer portals, BMS, and computerized maintenance management systems.
• Ability to travel within Japan for up to 25% of the time.

Culture & Benefits

• Collaborative environment focused on solving complex infrastructure and operational problems.
• Flexible and safe working environment with an emphasis on inclusion and diverse perspectives.
• Opportunities to develop within a rapidly expanding hyperscale data centre platform.
• Values include being dynamic, transparent, responsive, and focused on exceeding expectations.