Director, Restaurant Technology Deployment & Operations, Tim Hortons

Location: Toronto, Ontario, Canada; onsite five days per week

Company

A global quick service restaurant company operating the Tim Hortons, hirify.global, Popeyes, and Firehouse Subs brands across more than 120 countries and territories.

What you will do

• Define and lead the restaurant technology deployment strategy for new builds, retrofits, and strategic rollouts.
• Oversee project managers and infrastructure specialists responsible for installation readiness, vendor coordination, and deployment timelines.
• Lead the planning, piloting, and full deployment of point-of-sale systems, kiosks, network infrastructure, back-office systems, and IoT solutions.
• Standardize deployment processes through scalable methodologies, playbooks, readiness criteria, and field success metrics.
• Manage technology lifecycle planning, performance monitoring, risk assessment, issue resolution, and compliance.
• Lead change management and communication with restaurant owners, field operations, training, product, engineering, vendors, and executive leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Proven experience managing large-scale, complex projects in the quick service restaurant industry or related industries.
• Knowledge of point-of-sale systems, networking, order management, back-office systems, inventory, supply chain, and restaurant or hospitality workflows.
• Experience with project roadmaps, technology deployments, change management, software development methodologies, and project management principles.
• Strong analytical, problem-solving, communication, prioritization, and cross-functional collaboration skills.
• Ability to work onsite five days per week.

Culture & Benefits

• Work in a fast-paced environment supporting restaurant operations and technology modernization.
• Comprehensive global paid parental leave program.
• Free telemedicine and mental wellness support.
• Benefits focused on physical, mental, and financial wellness.