Service Delivery Integration (SDI) Tower Director

Location: Hybrid in Rockville, Maryland or Austin, Texas, United States; in-office a minimum of 2 days per week. Travel may be required based on customer mission needs. The role requires the ability to obtain and maintain Tier 4 / High Risk personnel suitability, credentials, system access, and training.

Salary: $150,546–$225,875 per year, with possible additional compensation such as bonuses.

Company

hirify.global delivers mission-driven technology and infrastructure services, including support for the Department of Veterans Affairs.

What you will do

• Lead the contractor-side Service Delivery Integration function and own its deliverables, quality levels, governance, and operational outcomes.
• Design, implement, operate, and mature an enterprise framework coordinating multiple service providers.
• Lead discovery, governance design, service-management integration, workflow standardization, Service Catalog development, and cross-provider handoffs.
• Manage SDI phases, integrated schedules, deliverables, dependencies, risks, decisions, staffing, quality controls, and acceptance plans.
• Track SLAs, OLAs, KPIs, Service Improvement Plans, compliance, and continual service improvement activities.
• Present performance trends, risks, dependencies, corrective actions, and recommendations to executive stakeholders and VA leadership.

Requirements

• At least 10 years of experience in IT service management, service integration, or multivendor IT operations, including 5 years leading multidisciplinary teams on complex customer-facing programs.
• Experience designing and operating multivendor service integration and governance models.
• Experience implementing ITIL-based processes, Service Catalogs, and SLA/OLA performance management across multiple providers.
• Experience with ITSM platform and integration hub configuration, such as ServiceNow or an equivalent, and cross-provider performance dashboards.
• Experience leading organizational change management for new processes, tools, and operating models.
• Bachelor’s degree in information systems, engineering, business, or a related field; 16 years of relevant experience may substitute.

Nice to have

• Department of Veterans Affairs, federal, healthcare, regulated, or mission-critical infrastructure experience.
• Advanced ITIL, SIAM, PMP, COBIT, CMMI, Lean Six Sigma, or Prosci credentials.
• Experience with government-facing deliverables, executive governance boards, service reviews, compliance audits, and corrective-action programs.
• Experience with responsible AI and machine learning governance or predictive service-management use cases.

Culture & Benefits

• Mission-driven work supporting veterans and healthcare infrastructure.
• Remote working options alongside the required hybrid office schedule.
• Healthcare benefits, HSA, FSA, paid life insurance, and short- and long-term disability coverage.
• Paid time off, paid holidays, military leave, 401(k) matching, and tuition reimbursement.
• Training, certification opportunities, internal mobility, and an employee assistance program.