Content Specialist (SaaS)

Location: Hybrid in Oakville, Ontario, Canada, with three days per week in the Oakville office on Tuesday, Wednesday, and Thursday

Salary: CAD 66,000–82,500 per year

Company

hirify.global provides cloud-based software for procurement, budgeting, payments, and grants management for public sector and government organizations across North America.

What you will do

• Write clear, user-focused help center articles that explain complex SaaS workflows.
• Identify documentation needs related to product releases and create or update articles ahead of launches.
• Collaborate with subject matter experts to gather information, clarify processes, and close documentation gaps.
• Review and edit existing content to maintain accuracy, consistency, and alignment with current product functionality.
• Apply writing, content, and accessibility standards across documentation.
• Incorporate feedback from subject matter experts and senior team members to finalize assigned work.

Requirements

• 2–4 years of experience in technical writing, documentation, content writing, or a related field.
• Ability to turn complex information into concise, user-friendly documentation with minimal coaching.
• Strong questioning and information-gathering skills when working with subject matter experts.
• Organized, detail-oriented approach with the ability to manage multiple documentation tasks and deadlines.
• Ability to learn complex software and understand how features, processes, and workflows connect.
• Availability to work three days per week from the Oakville, Ontario office.

Nice to have

• Experience documenting SaaS or enterprise software products.
• Experience creating or maintaining help centers or knowledge bases.
• Familiarity with WCAG, AODA, Section 508, or ADA accessibility standards.
• Experience working with a content management system or knowledge base platform.

Culture & Benefits

• Hybrid work model with standard office hours on in-office days.
• Two additional long-weekend days per year through Eunafier Days.
• Up to eight hours of paid philanthropy time annually.
• Professional development support through budget, mentorship, AI learning, and government technology expertise.
• Community engagement and relationship-building opportunities across a 600+ person organization.

Hiring process

• AI may be used responsibly to assist with screening, assessment, or selection.
• Accessible interview accommodations are available upon request.