Product Support Engineer (SQL)

Location: Remote, Latam

Company

hirify.global is a food marketplace connecting customers with meals prepared by independent chefs and delivering them across the country.

What you will do

• Contribute to the Product Support backlog and resolve issues escalated by the first-level customer experience team.
• Track incidents affecting systems, investigate root causes, calculate impact, and keep CX, Engineering, and Business stakeholders informed.
• Monitor systems, respond to alerts, and create new monitors when needed.
• Participate in incident management and post-mortem processes, including detection, investigation, and follow-up.
• Build detailed KPI and trend reports and contribute to OKRs and continuous improvements.
• Participate in the on-call rotation.

Requirements

• More than 4 years of experience in product support analysis, business analysis, functional analysis, data analysis, or a related field.
• Strong analytical, problem-solving, and communication skills.
• Experience with incident response or incident management processes.
• Familiarity with Agile methodologies and writing detailed user stories.
• Ability to run intermediate SQL queries.
• Knowledge of an API tool such as Postman and ability to perform basic API tests.

Culture & Benefits

• Remote work with a distributed Latam setup.
• Compensation paid in USD.
• 15 vacation days from the start date and 16 fully paid Argentinean holidays.
• Healthcare stipend, paid family leave, and compassionate leave.
• Flexible benefits card for wellness, learning, food, and other expenses.
• Paid four-week sabbatical after five years and access to ChatGPT, Claude, and a personalized English coach.