CX Account Manager (Small Accounts, Spanish Market)

Location: Barcelona, Spain

Salary: €23,000–€33,000 annual

Company

hirify.global builds AI-powered business management software that centralizes HR, Finance, Talent, Operations, and IT workflows for companies of all sizes.

What you will do

• Manage a portfolio of 200–300 small-business accounts in the Spanish market.
• Develop personalized strategies to improve customer satisfaction, retention, and account growth.
• Identify and execute upselling and cross-selling opportunities, including churn management.
• Provide proactive, personalized after-sales support and educate customers about new products and features.
• Act as the main point of contact between customers and internal teams, sharing customer feedback.
• Hold regular video meetings to demonstrate product updates and strengthen customer relationships.

Requirements

• Spanish proficiency is required for working with the Spanish market.
• Fluent English is required.
• Experience in customer support, customer satisfaction, or a related customer-focused role.
• Strong verbal and written communication skills.
• Ability to analyze client needs, provide tailored solutions, and identify upselling and cross-selling opportunities.
• Proactive, ambitious, organized, collaborative, and comfortable taking ownership in a fast-paced startup environment.

Culture & Benefits

• High-growth, multicultural, and friendly work environment.
• Wellhub access, including gyms, pools, and outdoor classes.
• Employee savings through Cobee and food discounts through Nora.
• Language classes, breakfast at the office, and organic fruit.
• Pet-friendly workplace.
• Inclusive recruitment and equal-opportunity practices.

Hiring process

• Additional details about the benefits and role are shared during the interview process.