Technical Operations Specialist (iGaming)

Location: Limassol, Cyprus

Company

hirify.global operates in the iGaming industry and provides a global, fast-growing work environment focused on CRM and customer communication technology.

What you will do

• Own and maintain Smartico, Mobivate, SendGrid, and related CRM and communication platform integrations.
• Manage CRM triggers, events, technical configurations, system dependencies, senders, templates, and communication settings.
• Support referral programs, crypto offers, automated journeys, and other promotional or lifecycle mechanics.
• Build, update, and maintain HTML templates for email and other customer communications.
• Test integrations, triggers, mechanics, and platform changes before release.
• Investigate root causes, coordinate fixes with CRM, TAM, Product, Development, BI, Customer Support, and external providers, and maintain technical documentation.

Requirements

• At least 2 years of experience in technical operations, integrations, CRM technology, or a similar role.
• Experience in the iGaming industry.
• Hands-on experience with Smartico or similar CRM and engagement platforms.
• Experience with SendGrid, Mobivate, or similar communication tools.
• Good understanding of APIs, webhooks, integrations, triggers, data flows, segmentation, and automation logic.
• Basic HTML/CSS knowledge, strong troubleshooting skills, attention to detail, and the ability to work independently with technical and business teams.

Culture & Benefits

• Continuous learning and development opportunities.
• Company-wide events and team activities in a supportive work environment.
• Monthly Wolt allowance.
• Free snacks, fruit, and beverages in a fully equipped kitchen.
• Medical and wellness app supporting mental and physical well-being.