Manager, Starlink Customer Success (Europe, Middle East & Africa) (Telecommunications)

Location: Hawthorne, California; onsite five days per week. Regular travel throughout Europe, the Middle East, and Africa and to other SpaceX locations is required.

Company

SpaceX develops technologies intended to enable human exploration of space and human life on Mars; Starlink provides high-speed, low-latency internet connectivity to customers worldwide.

What you will do

• Lead, hire, coach, and develop Customer Success Managers, Leads, and Specialists supporting enterprise resellers across EMEA.
• Grow revenue, retention, and expansion across an existing portfolio of enterprise customers.
• Identify and close opportunities to expand customers’ use of Starlink hardware, services, data, and products.
• Build reliable hardware and service forecasts while accounting for differences in demand and execution across markets.
• Resolve billing, tax, payment, regulatory, capacity, logistics, and activation issues that block revenue.
• Partner with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to advance customer opportunities and create scalable regional solutions.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing an existing customer portfolio with responsibility for revenue, retention, or expansion.
• 2+ years of direct people management and experience managing enterprise customers across multiple countries or markets.
• Strong commercial, financial, communication, and cross-cultural collaboration skills.
• Must be willing to work onsite five days per week, travel regularly internationally, and meet international travel requirements.

Nice to have

• Experience leading a commercial portfolio across Europe, the Middle East, and/or Africa.
• Experience with international currencies, billing, tax, regulatory environments, payment practices, logistics, capacity, or operations.
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry.

Culture & Benefits

• Player-coach role combining team leadership with direct involvement in key customers, growth opportunities, renewals, payment issues, and escalations.
• Work with geographically distributed teams and cross-functional groups across multiple markets.
• Availability for early mornings, evenings, and occasional weekends is required to support customers across time zones and commercial deadlines.
• Employment is subject to U.S. ITAR eligibility: applicants must be U.S. citizens or nationals, lawful permanent residents, refugees, asylees, or eligible to obtain the required authorizations.