Starlink Customer Success Manager, Africa (Telecommunications)

Location: Hawthorne, California, United States; additional locations in Bastrop, Texas and Redmond, Washington. The role requires travel across Africa and availability for early mornings, evenings, and weekends to support Africa time zones and critical milestones.

Company

SpaceX develops space and communications technologies, including Starlink, a high-speed, low-latency internet service.

What you will do

• Own a portfolio of African enterprise reseller accounts from contract signature through onboarding, activation, daily management, and long-term growth.
• Track shipments, activations, payments, revenue targets, risks, and account status to prevent delays and revenue leakage.
• Monitor contract compliance, KPIs, invoicing, tax, logistics, customer relationships, and churn risks.
• Build account plans, identify expansion opportunities, and grow usage through additional sites, kits, and new Starlink applications.
• Lead business reviews and coordinate with engineering, support, finance, and operations to resolve customer issues.
• Help develop scalable processes, country-level priorities, onboarding practices, and growth strategies for Africa.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with responsibility for customer health and revenue, including retention, expansion, realization, or collections.
• 5+ years supporting customers with a technical product or service.
• Professional fluency in English, written and spoken.
• U.S. citizenship, lawful permanent residency, refugee/asylee status, or eligibility to obtain required U.S. export authorizations is required under ITAR regulations.
• Strong communication, multi-workstream management, and executive, operational, and finance stakeholder coordination skills.

Nice to have

• Experience working in Africa with multi-country accounts, local billing or tax, regulation, or channel partners.
• Professional fluency in French, Portuguese, or Arabic.
• Experience growing revenue within existing accounts through expansion, additional sites, or new product use cases.
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers.

Culture & Benefits

• Employment with SpaceX is based on merit, competence, and qualifications.
• The role includes international travel across Africa as needed.
• Work schedules may include early mornings, evenings, and weekends for regional time-zone coverage and critical milestones.