Director - Interpreter Services

Location: Onsite in Portland, Maine, United States

Salary: $97,177.60–$131,497.60 per year

Company

hirify.global is a healthcare organization serving communities across Maine and New Hampshire.

What you will do

• Lead interpreter, translation, cross-cultural, and ADA support services across the hirify.global system.
• Develop and implement the system-wide Language Access Plan and standards of practice.
• Oversee regulatory compliance, accreditation requirements, quality improvement, performance management, and process improvement.
• Plan, direct, and supervise language access programs, budgets, systems, and operational processes.
• Collaborate with senior leadership, medical staff, Compliance, Diversity, Equity, and Inclusion, and other operational departments.
• Serve as a liaison with external agencies, vendors, service organizations, and language groups.

Requirements

• Bachelor’s degree in business, healthcare, or a related field with associated language studies; a master’s degree is preferred.
• Certification consistent with hirify.global’s Interpreter Services Competency Plan.
• 5–7 years of progressive leadership experience in language services, including at least 3 years of supervisory experience.
• At least 3 years of experience with Limited English Proficiency programs in a healthcare setting.
• Knowledge of federal and state healthcare language-access laws, professional language-services practices, quality management, budgeting, data analytics, and change management.
• Strong communication, negotiation, collaboration, team-building, and problem-solving skills.

Culture & Benefits

• Supportive and inclusive environment focused on patient-centered care and community impact.
• Paid parental leave and flexible work options.
• Student loan assistance, professional development, training, and education opportunities.
• Well-being resources, recognition programs, career growth opportunities, and comprehensive benefits.