Graduate Custody Client Service Representative

Location: Limerick, Ireland. Applicants must have the right to work in Ireland at the time of application and throughout employment. Employment permit sponsorship is not available.

Company

hirify.global provides wealth management, asset servicing, asset management, and banking services to individuals, families, corporations, and institutions.

What you will do

• Act as the primary point of contact for custody-related client queries and own their management and resolution.
• Maintain and enhance client service while identifying and resolving service-delivery root causes.
• Communicate proactively with Investment Manager contacts, verify satisfaction levels, and participate in service reviews.
• Build and maintain strong relationships with internal partners and monitor client data and standing instructions.
• Monitor and resolve cash and stock exceptions, ensure funding requirements follow client instructions, and resolve ASL situations.
• Follow hirify.global risk policies and Best Practice documents.

Requirements

• Excellent oral and written communication skills.
• Analytical and problem-solving skills.
• Ability to facilitate discussions and reach decisions.
• Ability to work under pressure and meet multiple daily deadlines for client deliverables with a mature approach.
• Ability to plan and prioritize daily workload to meet client deadlines.
• Ability to review and resolve complex issues.
• Excellent understanding of the risks associated with the role.
• Right to work in Ireland at the time of application and for the duration of employment.

Culture & Benefits

• Flexible and collaborative work culture.
• Opportunities for internal movement and career development.
• Accessible senior leadership.
• Inclusive workplace committed to supporting the communities served.
• Reasonable accommodations are available during the employment process for individuals with health conditions or disabilities.