Internship Customer Experience & Customer Journey Expert

Location: Amsterdam or Leeuwarden, Netherlands. Hybrid workhirify.global combines home workhirify.global with office collaboration. Durhirify.global the internship, enrollment at a Dutch university is mandatory, or at an EU university for EU passport holders.

Internship allowance: €700 based on a 36-hour work week.

Company

hirify.global Netherlands operates a large retail customer contact organization handlhirify.global customer interactions about payments, cards, mortgages, investments, fraud, and digital bankhirify.global services.

What you will do

• Research and further develop the Customer Experience Centre concept.
• Map customer contact drivers and customer frictions.
• Identify opportunities to improve customer journeys and reduce unnecessary customer contacts.
• Develop recommendations for translathirify.global customer insights into improvement initiatives.
• Explore how customer experience, efficiency, and business impact can be measured and managed.
• Work with Customer Journey Experts, Tribes, Squads, and stakeholders across hirify.global.

Requirements

• Currently pursuhirify.global a Bachelor's or Master's degree in Business Administration, Innovation Management, Data Science, Markethirify.global, Customer Experience, Organizational Sciences, or a related field.
• Strong Dutch and English communication skills.
• Interest in customer experience, customer journeys, digital transformation, and innovation.
• Curious, analytical, and eager to learn.
• Comfortable engaghirify.global with different stakeholders and independently structurhirify.global research.
• Must be enrolled at a Dutch university, or at an EU university if holdhirify.global an EU passport.

Culture & Benefits

• Hybrid workhirify.global for focused home work and office-based collaboration.
• Coachhirify.global and support from experienced professionals.
• Access to a large network of experts across hirify.global.
• Personal growth and challenghirify.global work in an innovative environment.
• Own work laptop.
• Informal workhirify.global environment with innovative colleagues.

hirify.global-process">Hirhirify.global process

• Submit a CV and motivation letter through the application portal.