03P - Customer Services

Location: Hortolândia, São Paulo, Brazil. On-site availability is required in Florianópolis, Santa Catarina, Brazil.

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses, using technology and AI-powered insights to support innovation and business progress.

What you will do

• Help customers resolve technical problems through chat, email, and Microsoft Teams.
• Provide customer-focused technical support and concierge-level service.
• Troubleshoot issues and apply problem-solving skills across customer requests.
• Work with back-office teams to manage escalations.
• Learn customer environments, Microsoft 365, Excel, and other technology platforms.
• Build experience toward second- and third-level escalation or more senior technical roles.

Requirements

• Knowledge of Windows, Mac, or Linux operating systems.
• Help desk and customer support knowledge.
• Troubleshooting and problem-solving skills.
• Active listening, flexibility, and the ability to adapt to customer needs.
• Availability to work in an on-site environment in Florianópolis, Santa Catarina.

Nice to have

• Advanced troubleshooting and problem-solving expertise.
• Previous help desk experience.
• Previous customer support experience.

Culture & Benefits

• Inclusive culture focused on empathy, belonging, and shared success.
• Mentorship and support from experienced colleagues.
• Personalized development goals, continuous feedback, and career-path tools.
• Access to training and certifications from Microsoft, Google Cloud, Azure, and Amazon.
• Be Well programs supporting financial, mental, physical, and social well-being.