Outreach Training and Program Manager (Healthcare)

Location: Remote within the United States; standard schedule is Monday-Friday, 8:30am-5pm CT, with some evenings and weekends.

Salary: $90,000-$115,000 annually, plus monthly bonus and equity eligibility.

Company

hirify.global is a virtual medical practice providing proactive clinical care and technology-supported services for women and children across pregnancy, postpartum, pediatrics, menopause, and perimenopause.

What you will do

• Co-lead onboarding and ongoing training for outreach specialists through training sessions, shadowing, coaching, and learning materials.
• Manage new-hire performance throughout onboarding and ensure completion of all required milestones.
• Project-manage training operations, including equipment delivery, schedules, and completion of training cycles.
• Own onboarding quality assurance by reviewing and scoring calls and providing actionable feedback.
• Maintain operational documentation, eligibility checks, call records, support tickets, and time cards.
• Handle inbound patient calls and conduct outbound calls and digital outreach through SMS and email as needed.

Requirements

• Experience in training, quality assurance, and performance management, preferably in healthcare or a call center environment.
• Experience leading training, shadowing, and coaching sessions, including QA call scoring and performance metric tracking.
• Strong organizational skills and experience managing administrative logistics such as eligibility tools and time cards.
• Bachelor's degree in education, healthcare, or a related field.
• Collaborative, reliable, and willing to engage directly with patients.
• Ability to work remotely from the United States and maintain the required Central Time schedule, including some evenings and weekends.

Nice to have

• Experience in a fast-paced startup environment.
• NBC-HWC certification as a Health Coach.
• Fluency in spoken and written Spanish.
• Ability to scope and solve ambiguous problems.

Culture & Benefits

• Monthly bonus eligibility and equity participation.
• Inclusive and respectful environment welcoming diverse perspectives and backgrounds.
• Cross-disciplinary collaboration, data-driven decision-making, continuous learning, and a patient-first approach.