Digital Tenant Experience Manager (PropTech)

Location: Remote, based in Chicago, Illinois, USA

Salary: $76,500–$90,000 per year

Company

Cushman & Wakefield provides commercial real estate and workplace experience services, including tenant engagement and property management support.

What you will do

• Administer and develop engagement strategies for the COVE digital tenant experience platform.
• Manage platform content, communications, event listings, tenant resources, campaigns, surveys, contests, and promotions.
• Develop tenant engagement, wellness, community-building, and retention initiatives across a client property portfolio.
• Plan and coordinate virtual and in-person events, wellness programs, communication campaigns, and hospitality initiatives.
• Partner with property teams, clients, ownership groups, wellness providers, and community organizations.
• Monitor engagement metrics and prepare monthly and quarterly reports with recommendations for improving participation, satisfaction, retention, and platform utilization.

Requirements

• Bachelor’s degree in Hospitality, Marketing, Communications, Business, Event Management, or a related field.
• 3–5+ years of experience in tenant or workplace experience, hospitality, community engagement, marketing, event management, or customer success.
• Experience managing digital engagement platforms and communications programs.
• Strong written communication and content creation skills.
• Exceptional project management and organizational abilities, with the capacity to manage multiple clients, properties, and priorities.
• Advanced proficiency with Microsoft Office and digital marketing tools.

Nice to have

• Experience with COVE, HqO, Equiem, Lane, or similar workplace experience platforms.
• Commercial real estate, workplace, hospitality, conference center, or property management experience.
• Experience developing wellness, employee engagement, event planning, and community-building programs.
• Knowledge of workplace trends, tenant engagement strategies, and hospitality operations.

Culture & Benefits

• Remote work with collaboration across onsite teams, property management, ownership groups, and clients.
• Health, vision, and dental insurance options.
• Flexible spending accounts, health savings accounts, retirement savings plans, life insurance, and disability insurance.
• Paid and unpaid time away from work.
• Focus on hospitality-driven service, tenant satisfaction, community engagement, and continuous improvement.