Customer Journey Expert - Channels (Payments & Channels)

Формат работы

hybrid

Тип работы

fulltime

Грейд

senior

Английский

Страна

Turkey

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Journey Expert - Channels (Payments & Channels): Designing and delivering secure digital and connectivity solutions for corporate and institutional transaction-banking clients with an accent on multi-stream delivery, channel propositions, and cross-country stakeholder alignment. Focus on translating strategic and regulatory needs into scalable requirements, leading implementation and adoption, and solving operational, control, and root-cause challenges across 24/7 payment channels.

Location: Istanbul, Türkiye; flexible hybrid workhirify.global model with remote workhirify.global opportunities throughout August.

Company

hirify.global is a global bankhirify.global group providhirify.global transaction-bankhirify.global, payment, and financial services to corporate and institutional clients.

What you will do

Own complex, end-to-end delivery outcomes for one or more digital channel propositions, from discovery and prioritisation through implementation, adoption, and continuous improvement.
Translate business and strategic priorities into functional requirements, epics, features, acceptance criteria, and test cases.
Lead refinement, prioritisation, feasibility assessment, dependency management, and trade-off decisions across business and technology teams.
Coordinate multi-country and multi-team implementations, includhirify.global readiness, communication, migration or transition plannhirify.global, documentation, and operational handover.
Analyse material incidents and recurrhirify.global issues, drive root-cause resolution, and improve control effectiveness and operational reliability.
Shape quarterly objectives and key results while providhirify.global leadership with evidence-based visibility into progress, capacity, risks, and required decisions.

Requirements

Master’s degree or equivalent level of professional experience.
At least 5 years of experience in product delivery, business analysis, customer journey management, digital bankhirify.global, payments, or financial services.
Experience ownhirify.global cross-team delivery from discovery and roadmap shaphirify.global through testhirify.global, rollout, adoption, and performance improvement.
Strong knowledge of transaction bankhirify.global, digital channels, APIs, reporthirify.global, or payment journeys.
Experience with functional and user acceptance testhirify.global, issue and root-cause analysis, operational readiness, control evidence, and delivery documentation.
Excellent written and verbal English required, includhirify.global communication and facilitation at management level across cultures and locations.

Nice to have

Experience improvhirify.global Agile delivery practices.
Experience coachhirify.global or providhirify.global professional guidance to colleagues in distributed international teams.
Experience with stakeholder influence, change management, and data-driven decision-makhirify.global.

Culture & Benefits

Flexible hybrid workhirify.global model and remote workhirify.global opportunities throughout August.
14 days of welcome leave, includhirify.global durhirify.global the first year.
Trainhirify.global budget, Udemy partnership, continuous learnhirify.global, and self-driven career opportunities.
Global mobility and international career opportunities.
Comprehensive health insurance, private pension plan, meal card, transportation allowance, and MultiSport membership.
English language development support and an innovation culture powered by the PACE methodology.

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