11 часов назад
Customer Journey Expert - Channels (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Journey Expert - Channels (Payments): Delivering secure, scalable transaction-banking channel solutions for corporate clients and financial institutions with an accent on multi-stream delivery, digital channels, APIs, and regulatory compliance. Focus on translating strategic and client needs into roadmaps, aligning business and technology stakeholders, leading multi-country rollouts, and resolving operational and root-cause challenges.
Location: Istanbul, VADI ISTANBUL PARK, Türkiye. Flexible hybrid working model with remote working opportunities throughout August.
Company
Türkiye supports ING’s global wholesale banking and transaction services through delivery, technology, operations, and client-focused capabilities.
What you will do
- Own complex, end-to-end delivery outcomes for one or more corporate and financial-institution channel propositions.
- Translate priorities into requirements, epics, features, acceptance criteria, and test cases.
- Lead refinement, prioritisation, feasibility analysis, dependency management, and delivery trade-offs.
- Bridge business and technology teams while guiding solution design and stakeholder decisions across countries.
- Lead implementation, rollout, adoption, migration planning, documentation, and operational handover.
- Improve reliability by analysing incidents, resolving root causes, strengthening controls, and monitoring outcomes.
Requirements
- Master’s degree or equivalent professional experience.
- At least 5 years of experience in product delivery, business analysis, customer journey management, digital banking, payments, or financial services.
- Experience owning multi-stream or cross-team delivery from discovery and roadmap shaping through rollout and performance improvement.
- Strong knowledge of transaction banking, digital channels, APIs, reporting, or payment journeys.
- Experience with functional and user acceptance testing, root-cause analysis, operational readiness, control evidence, and delivery documentation.
- Excellent written and verbal English is required, including communication and negotiation at management level across cultures and locations.
Nice to have
- Experience improving Agile delivery practices.
- Coaching or professional guidance experience in distributed international teams.
Culture & Benefits
- Flexible hybrid working model and remote working opportunities throughout August.
- 14 days of welcome leave in the first year.
- Training budget, Udemy partnership, continuous learning, and self-driven career opportunities.
- Global mobility and international career opportunities.
- Health insurance for employees and families, private pension plan, meal card, transportation allowance, and MultiSport membership.
- English language development support and an innovation culture powered by PACE methodology.
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