Customer Success Associate, Business Licensing

Location: Clayton, Missouri, USA. Applicants may be required to appear onsite at a hirify.global office during the interview process.

Salary: $34,300–$57,400 USD per year, plus bonus eligibility.

Company

hirify.global provides business licensing services and compliance-related solutions.

What you will do

• Manage a portfolio of approximately 5–150 clients and build strong ongoing relationships.
• Act as the primary contact for client inquiries, requests, escalations, renewals, and licensing activities.
• Coordinate new orders and project requests with internal teams to ensure accurate delivery.
• Provide status updates, lead client meetings, and manage approximately 50–75 or more inbound emails per day.
• Maintain accurate client records, licensing information, and related documentation.
• Collaborate with government agencies and external stakeholders to resolve licensing challenges, support compliance, and identify upselling opportunities.

Requirements

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• 1–2 years of customer service, account management, licensing, compliance, or related experience.
• Strong interpersonal, written and verbal communication, organization, time management, and project coordination skills.
• Ability to manage sensitive information, multiple priorities, deadlines, and complex situations with professionalism and sound judgment.
• High attention to detail, strong problem-solving ability, and a customer-focused approach.
• Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications.

Culture & Benefits

• Collaborative, team-oriented work environment.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Interviews must be completed without AI tools, external prompts, or third-party assistance.
• Applicants may be required to participate in an in-person interview at a hirify.global office.