Designated Services Engineer (FlashArray)

Location: Dublin, Ireland; primarily in-office at the Dun Laoghaire office

Company

hirify.global is a data platform company evolving from a storage technology provider and serving hyperscalers, AI labs, AI hardware supply chains, and the broader AI ecosystem.

What you will do

• Own support activity and case progression for assigned Lifecycle Service accounts from opening through resolution.
• Monitor risks, review and prioritize open cases, and follow up on pending actions, dependencies, and customer commitments.
• Coordinate with support, engineering, escalation, and account teams while retaining end-to-end technical ownership.
• Communicate case status, next steps, and technical direction to customers and internal stakeholders.
• Author and coordinate incident reports and Root Cause Analyses, including technical analysis and remediation actions.
• Maintain account visibility, support customer engagement, and contribute case history, trend analysis, and preventative recommendations.

Requirements

• Strong enterprise technical support or case management experience.
• Experience handling escalations and high-impact customer situations.
• Ability to work cross-functionally with support, engineering, and escalation teams.
• Strong written communication for status updates, incident reports, and RCA documentation.
• Good judgment when prioritizing competing issues and maintaining momentum on open actions.
• Ability to work from the Dun Laoghaire office in accordance with company policies.

Culture & Benefits

• Innovation-focused environment that values critical thinking and challenging technical work.
• Professional growth and development support.
• Collaborative culture focused on teamwork and shared outcomes.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups and accessibility accommodations during hiring.