Support & Operations Internship

Location: Cork, Ireland

Company

hirify.global provides simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Provide first-level technical support to customers by phone and web support channels.
• Receive, investigate, troubleshoot, and resolve product-related tickets in a timely manner.
• Coordinate escalations between customers, advanced technical support, and internal development teams.
• Support product enhancements, bug resolution, product education, and improvements to usability and customer satisfaction.
• Document issues and resolutions in the knowledge transfer database.
• Collaborate with internal departments and external customers while maintaining high customer satisfaction scores.

Requirements

• Currently pursuing a Bachelor of Engineering or Bachelor of Technology degree.
• English proficiency at CEFR B2 or C1 level, with strong written and verbal communication skills.
• Strong understanding of SQL, Windows, Windows Network Services, Linux, and Unix systems.
• Knowledge of systems, security, cloud computing, and database monitoring products and tools.
• Understanding of networking fundamentals, including the OSI model, DHCP, DNS, ARP, and packet flow.
• Familiarity with infrastructure software such as VMware, ServiceNow, IPAM, HPSM, Cisco, and F5.

Nice to have

• Exposure to application or SaaS support.
• Basic knowledge of Google Cloud, AWS, and Azure.
• CCNA, MCSE, VCP, AWS, or Azure certifications.

Culture & Benefits

• People-first environment focused on collaboration, accountability, empathy, and positive values.
• Opportunity to support global customers and work with multiple internal departments.
• Focus on quality, customer outcomes, product improvement, and professional growth.
• Employment with an equal opportunity employer.