Senior Desktop Support, Hong Kong

Location: Hong Kong office, onsite five days per week

Company

hirify.global operates digital asset infrastructure, trading, advisory, asset management, staking, self-custody, tokenization, and data center infrastructure for AI and high-performance computing workloads.

What you will do

• Own day-to-day local IT support operations and the end-user technology experience for the Hong Kong office.
• Provide deskside and remote support across hardware, software, identity, access, networking, mobile devices, and enterprise applications.
• Deliver executive and business-critical user support, act as the local escalation point, and coordinate complex issues with global IT, Security, Engineering, and Infrastructure teams.
• Lead onboarding, offboarding, device provisioning, endpoint management, hardware lifecycle operations, asset tracking, and secure equipment disposal.
• Maintain endpoint security, conference room technology, network connectivity, business continuity readiness, and local vendor relationships.
• Improve support quality through documentation, root-cause analysis, scripting, automation, self-service, and participation in the global 24/7 emergency on-call rotation.

Requirements

• 5+ years of technical and deskside support experience, ideally in financial services, trading, or another high-performance environment.
• Experience as a senior escalation point, local IT owner, team lead, or equivalent, including mentoring junior support staff.
• Administrative-level support experience with macOS, Windows, and iOS, plus hands-on experience with Microsoft Intune and Jamf.
• Strong knowledge of Microsoft 365, identity and directory services, access control, authentication, TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with hardware deployment, asset management, ITSM platforms, SLA-driven support, and enterprise software troubleshooting.
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or equivalent practical experience.

Nice to have

• Experience supporting trading floors or other high-availability user populations.
• Scripting or automation experience with PowerShell, Python, Bash, APIs, RESTful services, or Git.
• Relevant CompTIA, Microsoft, Apple, Cisco, or ITIL certifications.

Culture & Benefits

• Paid flexible time off and company-paid health and protective benefits for employees and eligible dependents.
• Paid parental leave, coaching and counseling sessions, employee resource groups, and learning opportunities in the crypto industry.
• Competitive base salary and discretionary bonus.
• Daily office snacks and weekly lunches.
• Participation in a high-performance culture centered on transparent feedback, independent decision-making, and ownership.