Senior Manager, Sales & CRM Transformation (AI)

Location: Seattle, United States. Ability to travel up to 30% is required.

Base salary: $165,000–$220,000 per year, with potential additional variable compensation.

Company

hirify.global is Capgemini Invent’s customer experience and design practice, combining strategy, design, technology, data science, and consulting to deliver enterprise transformation.

What you will do

• Lead enterprise CRM and sales transformation engagements across Salesforce and Microsoft Dynamics 365 from assessment and strategy through implementation, production, adoption, and value realization.
• Design future-state sales operating models, seller journeys, and transformation roadmaps that improve customer engagement and seller productivity.
• Shape AI-enabled sales strategies involving agentic AI, agent assist, next best action, Customer 360, proactive insights, and cross-sell and up-sell orchestration.
• Apply design thinking, journey mapping, and service blueprinting to create solutions that drive adoption.
• Co-lead business development through discovery, proposals, RFP responses, solution design, estimation, executive presentations, and follow-on opportunities.
• Direct multidisciplinary teams across design, architecture, engineering, data, change management, and business transformation.

Requirements

• Seven or more years of experience in CRM and sales transformation, sales or revenue operations, enterprise technology transformation, or management consulting.
• Experience leading enterprise Salesforce or Microsoft Dynamics 365 programs through production and adoption, including sales, service, field service, CPQ, quote-to-cash, Customer 360, pricing, and offer management.
• Practical understanding of agentic and generative AI applications in sales, including agent assist, proactive insights, next best action, seller productivity, and human-in-the-loop governance.
• At least five years of experience leading teams or major workstreams, plus business development experience involving proposals, solution shaping, estimation, executive presentations, and client relationships.
• Experience with design thinking, journey mapping, or service design in technology-enabled transformation.
• Bachelor’s degree or equivalent work experience and ability to travel up to 30%.

Nice to have

• Experience with Salesforce Agentforce and Data Cloud, Microsoft Copilot, Copilot Studio, or Azure AI Foundry.
• Relevant Salesforce or Microsoft certifications.
• Experience with Xactly, Varicent, Spiff, Clari, Gong, Conga, PROS, or Anaplan.
• MBA or related advanced degree.

Culture & Benefits

• Full-time employment with a comprehensive benefits package.
• Paid vacation, company holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans, including 401(k) in the United States.
• Life and disability insurance and employee assistance programs.