Customer Service Representative (Food Ingredients)

Location: Bogotá, Colombia — hybrid role

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, and health and biosciences, developing sustainable solutions for everyday products.

What you will do

• Manage domestic, export, and consignment customer orders across the end-to-end Order-to-Cash process.
• Handle order entry, confirmations, invoicing, follow-up, credit notes, and debit notes through delivery.
• Coordinate customer complaints, service cases, claims, and order-related issues through timely resolution.
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution.
• Support process optimization, continuous improvement, internal and external audits, and accurate compliance documentation.

Requirements

• Bachelor’s degree in any discipline.
• 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or a related business-to-business environment.
• Knowledge of domestic and international trade processes and experience managing customer orders.
• Experience with SAP, customer order management systems, and Microsoft Office, particularly Excel, Word, and PowerPoint.
• Fluent business English communication skills, written and verbal.
• Strong communication, relationship-building, collaboration, cross-cultural awareness, and adaptability in dynamic environments.

Nice to have

• Experience supporting multinational customers or regional customer portfolios.
• Knowledge of Incoterms, payment terms, and international supply chain processes.
• Experience with process improvement and operational excellence initiatives.

Culture & Benefits

• Hybrid work model supporting collaboration and flexibility.
• Opportunity to work with regional and international customers.
• Exposure to end-to-end Order-to-Cash and Supply Chain processes.
• Collaborative environment with strong cross-functional interaction.
• Professional development and learning opportunities within a global organization.
• Inclusive workplace focused on diversity and authenticity.