Customer Support Representative (Ga)

TL;DR

Customer Support Representative (AI): Addressing customer inquiries within support channels and refining customer operations with an accent on identifying and escalating technical issues. Focus on acting as a pivotal bridge between customers and the product/engineering teams.

Location: Must be located in Georgia (country) and able to work a 40-hour workweek, beginning at 9pm Georgia Standard Time

Company

hirify.global is building a system that lets a single human manage 100x more work, done by both AI and people.

What you will do

• Efficiently address customer inquiries within Customer Support channels, ensuring adherence to service-level agreements.
• Leverage knowledge base to efficiently address common customer queries.
• Identify and escalate technical issues, prioritizing customer satisfaction.
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed.

Requirements

• Solid written and spoken English
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution.
• Commitment to a 40-hour workweek, beginning at 9pm Georgia Standard Time
• Genuine enthusiasm for delivering unparalleled customer service.
• An independent spirit thriving in a remote, dynamic setting
• Sharp analytical and critical thinking abilities
• Adaptability, coupled with a receptivity to feedback
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Culture & Benefits

• Attractive compensation with structured pay reviews every six months.
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles.
• A culture that values internal growth and prohirify.global.
• A vibrant, collaborative, and innovative working atmosphere.
• Respect for your time with a swift and transparent interview process.