Customer Support Representative

TL;DR

Customer Support Representative: Providing superior customer support and acting as a bridge between customers and product/engineering teams with an accent on customer satisfaction, issue escalation, and operational improvements. Focus on handling inquiries efficiently, leveraging knowledge bases, and contributing to customer retention and revenue growth.

Location: Argentina (Fully Remote)

Company

hirify.global builds AI-powered automated project management software with a $500M+ valuation and backing from YC and Sam Altman.

What you will do

• Address customer inquiries efficiently within support channels, meeting service-level agreements
• Use knowledge base to resolve common queries
• Identify and escalate technical issues prioritizing customer satisfaction
• Contribute to improving customer operations to enhance support and retention
• Serve as a key liaison between customers and product/engineering teams to relay feedback and ensure customer-centric updates

Requirements

• Location: Must be based in Argentina
• Commitment to a 40-hour workweek starting at 2:00pm Argentina Standard Time
• Solid written and spoken English (minimum B2 level)
• 2 years of customer support experience or degree from a top-tier institution
• Independent and adaptable with strong analytical and critical thinking skills

Nice to have

• Familiarity with Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk

Culture & Benefits

• Attractive compensation with structured pay reviews every six months
• Clear advancement pathways from Senior Agent to Managerial and Customer Operations Analyst roles
• Culture valuing internal growth and prohirify.global
• Vibrant, collaborative, and innovative work atmosphere
• Respect for time with a swift and transparent interview process