Customer Support Representative

TL;DR

Customer Support Representative: Efficiently addressing customer inquiries within our Customer Support channels with an accent on refining customer operations to uplift our support offerings and bolster customer retention and revenue. Focus on channeling critical feedback and ensuring that customer-centric updates and patches are developed.

Location: Chile (Fully Remote)

Company

We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management.

What you will do

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements.
• Leverage knowledge base to efficiently address common customer queries.
• Identify and escalate technical issues, prioritizing customer satisfaction.
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed.

Requirements

• Solid written and spoken English
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
• Commitment to a 40-hour workweek, beginning at 1:00pm Chile Standard Time
• Genuine enthusiasm for delivering unparalleled customer service
• An independent spirit thriving in a remote, dynamic setting
• Sharp analytical and critical thinking abilities
• Adaptability, coupled with a receptivity to feedback
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Culture & Benefits

• Attractive compensation with structured pay reviews every six months
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
• A culture that values internal growth and prohirify.global
• A vibrant, collaborative, and innovative working atmosphere
• Respect for your time with a swift and transparent interview process