Customer Support Specialist (AI)

Location: Remote within the United States; the role can be based anywhere in the United States.

Salary: $55,000 per year, plus potential equity and additional benefits.

Company

Genius AI builds products such as GlossGenius and Reception that automate administrative work for local service businesses, including booking, marketing, client management, finances, staffing, and inventory.

What you will do

• Guide customers through setting up payroll accounts from the first question through activation.
• Respond to the Facebook community group in a professional and helpful brand voice.
• Use AI to create support macros, Help Center articles, and workflows from recurring customer questions.
• Identify gaps in existing macros and Help Center content, then ship improvements.
• Build product expertise and support customer acquisition and retention goals.
• Develop trusted customer relationships through phone, email, and text conversations.

Requirements

• At least one year of customer-facing experience with a record of meeting or exceeding performance standards.
• Experience redesigning workflows around AI, automating repeatable work, and applying judgment to complex issues.
• Excellent written and verbal communication skills, with the ability to adapt to different communication styles.
• Self-directed approach and ability to work effectively in a high-growth environment.
• Ability to work remotely from within the United States.

Nice to have

• Experience at a high-growth technology company.
• Experience with appointment-based service businesses.

Culture & Benefits

• Health and dental insurance effective from the first day of employment.
• Access to Wellhub wellness resources, including discounted fitness and mental health services.
• Annual professional development and continued learning stipend.
• 401(k) contributions available from the first day of employment.
• Dependent Care FSA, paid parental leave, and fertility and adoption benefits.
• Additional long-term and employee wellness benefits, including a five-year recharge stipend for high performers.