Site Reliability Engineer (AI)

Location: US - New York City

Company

hirify.global develops an AI-powered digital investigation platform that helps public safety organizations, intelligence agencies, and businesses lawfully access, analyze, and share digital evidence while preserving data privacy.

What you will do

• Own the full production incident lifecycle, including detection, severity assessment, investigation, resolution, and post-incident reviews.
• Coordinate major incident response across TCS support, R&D, and DevOps, developing toward an incident-commander role.
• Improve monitoring and observability through anomaly detection, log/metric/trace correlation, alert tuning, and AI-assisted triage.
• Plan and execute rolling upgrades, patches, and safe deployments with minimal downtime, including rollback validation.
• Maintain production runbooks, architecture documentation, and the known-issues knowledge base.
• Participate in an on-call rotation supporting production uptime SLOs.

Requirements

• 3–5 years of experience in production support, SRE, or operations.
• Hands-on experience operating and troubleshooting existing AWS infrastructure.
• Experience with monitoring and observability tools such as Datadog, CloudWatch, or Grafana, including investigation through logs, metrics, and traces.
• Working knowledge of Linux administration, basic networking, and containerized environments such as Kubernetes.
• Comfort with Python or Bash scripting and experience with rolling upgrades, patching, or zero-downtime production deployments.
• Strong written and verbal English is required for cross-team communication, handoffs, and documentation.

Nice to have

• Exposure to Terraform or other infrastructure-as-code tools.
• Basic CI/CD familiarity.
• Interest in applying AI/ML to monitoring, alerting, and incident triage.

Culture & Benefits

• Collaborative work across outsourced support, R&D, and DevOps teams.
• Blameless incident reviews focused on implementing corrective actions.
• Participation in an on-call rotation and production upgrade windows.
• Focus on protecting lives, accelerating justice, and preserving data privacy.