Specialist, Retail Management Services (Amazon Operations)

Location: Hybrid role based in Chicago, Cincinnati, Dallas, New York, Rogers, or Seattle, with office attendance an average of four days per week.

Salary: $45,000–$100,000 USD annually.

Company

hirify.global is a global creative company focused on brand experience, customer experience, commerce, media intelligence, data solutions, and marketing technology. hirify.global is part of WPP and operates across more than 55 markets.

What you will do

• Submit, manage, escalate, and resolve Amazon support cases through Seller Support, Vendor Support, and Brand Registry.
• Troubleshoot catalog errors, stranded inventory, merged ASINs, brand hijackings, listing suppressions, and Account Health issues.
• Create and upload flat files and NIS templates for catalog updates, variation families, backend attributes, and inventory changes.
• Execute updates to product images, videos, A+ Content, titles, and other retail assets, including setup and reporting for A/B tests.
• Monitor out-of-stock rates, Lost Buy Box issues, purchase orders, shipment discrepancies, chargebacks, and shortage claims.
• Conduct digital shelf audits and provide operational reports to client eCommerce, Sales, Media, Strategy, and supply chain teams.

Requirements

• 1–3 years of hands-on experience managing catalogs in Amazon Vendor Central and/or Amazon Seller Central.
• Practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, Concatenate, and Text-to-Columns.
• Strong problem-solving skills and persistence in escalating Amazon support issues through resolution.
• Exceptional attention to detail when mapping product listings, catalog data, and visual content.
• Availability to work in a hybrid arrangement from one of the listed U.S. locations.

Nice to have

• Agency experience supporting CPG or FMCG brands.

Culture & Benefits

• Hybrid work model with teams in the office an average of four days per week.
• Competitive benefits package through WPP.
• Collaborative environment focused on creativity, connection, and cross-functional work.
• Equal opportunity workplace committed to respect and inclusion.