Technical Support Engineer (Semiconductor)

Location: Taichung, Taiwan; work at customer locations

Company

hirify.global develops and supports advanced semiconductor manufacturing systems and provides customer-site technical support.

What you will do

• Analyze, diagnose, and troubleshoot complex equipment problems through telephone support and at customer sites.
• Perform installations, repairs, retrofits, upgrades, preventive maintenance, and other complex procedures on hirify.global systems.
• Gather diagnostic information, document findings, and hand over relevant problems to senior technical engineers or third-line support.
• Advise customer technical personnel and first-line support, replace parts, adjust settings, and resolve unexpected equipment disturbances.
• Train first-line engineers and customers on routine and non-routine equipment maintenance.
• Identify process gaps and improvement opportunities, and share technical knowledge and best practices.

Requirements

• BS degree in a relevant technical field, such as electrical technology, mechatronics, or mechanical engineering, or a comparable working and thinking level.
• Specialized knowledge of pneumatics, hydraulics, or electronics, semiconductor processes, and relevant software.
• Knowledge of the functionality of main product modules and the primary competency or subsystem.
• Experience using computer applications, including data analysis, word processing, spreadsheet, and presentation tools.
• Semiconductor industry experience is preferred.
• Must be legally authorized to access technology controlled under the United States Export Administration Regulations before starting work.

Culture & Benefits

• Work involves collaboration with customer personnel, first-line engineers, senior technical engineers, and third-line support.
• Continuous knowledge development and transfer within the local site or cluster.
• Equal opportunity and commitment to an inclusive and diverse workforce.