Working Student, Customer Success (AI SaaS)

Location: Munich HQ, Germany

Company

hirify.global is an AI-driven SaaS platform that combines Application Intelligence and Contextual Assistance to help regulated enterprises improve software adoption and support employees inside complex applications.

What you will do

• Support Customer Value Managers with customer onboarding, account operations, reporting, and administrative work.
• Build and maintain in-app guidance, step-by-step flows, announcements, and data checks inside customer systems.
• Turn customer workflows and process documentation into guides, templates, presentations, demos, and videos.
• Support Solution Experts during implementations and customer system changes.
• Contribute to Customer Success Operations, including automations and one-to-many programs.
• Track adoption data to identify user friction and determine what content to improve or build next.

Requirements

• Currently enrolled in business administration, management and technology, communication, or a related field.
• Clear, concise writing for non-technical audiences and strong interest in customer interaction, SaaS, digital products, or technology.
• Excellent written and spoken English; German is a strong plus.
• Basic knowledge of HTML, CSS, element selectors, and browser developer tools, or the ability to learn them quickly.
• Structured troubleshooting skills, attention to detail, and a proactive working style.
• Affinity for data and operational processes; CRM or Customer Success platform experience is advantageous.

Nice to have

• German language skills.
• Experience with Salesforce, HubSpot, Planhat, Gainsight, or similar platforms.

Culture & Benefits

• Dynamic, inclusive, and international working environment.
• Flexible working hours compatible with a study schedule.
• Ownership of content that goes live in enterprise customer environments.
• Regular feedback and learning opportunities in an AI-driven SaaS company.
• Approximately 15–20 hours per week as a working student; full-time for a mandatory internship.

Hiring process

• Submit a CV and provide a writing sample for a non-technical audience.
• Explain how AI changed the approach to producing the writing sample.