Partner Support Specialist, Saudi National - 7th of Oct (Fintech)

Location: KSA; onsite

Company

hirify.global is a fintech company providing flexible payment solutions that allow shoppers to split payments online and in stores.

What you will do

• Support merchants and applicants through chat, email, and phone.
• Resolve operational and business inquiries accurately and within SLA requirements.
• Handle escalations and apply Partner Support policies, templates, knowledge materials, and approved workflows.
• Maintain quality standards and ensure traceable handovers to team leads and other functions.
• Identify workflow and policy gaps and suggest improvements to CSAT and FCR performance.
• Collaborate with Scoring, Finance, Business Development, and Product teams on partner journeys.

Requirements

• Saudi nationality and onsite work in KSA
• Strong fluency in Arabic and English, both written and verbal
• Bachelor’s degree or higher in business, finance, marketing, operations, or a related field.
• Experience in B2B support, call center, or customer operations is beneficial.
• Strong communication, problem-solving, relationship-building, analytical, and organizational skills.
• Ability to handle demanding partners and escalations while following structured processes.

Culture & Benefits

• Monthly bonus tied to operational KPI achievement, including CSAT and FCR.
• Bonus multiplier for month-over-month performance improvement.
• Growth opportunities based on business needs and results.

Hiring process

• Application and application review.
• Interview.
• Hiring decision.