Chargeback Analyst (Brazil)

Location: Remote in Brazil; São Paulo, Brazil

Company

hirify.global provides technology that helps online merchants approve legitimate orders, protect revenue, and reduce fraud and chargeback losses.

What you will do

• Review, validate, reconcile, and process chargeback files and reports from multiple payment processors.
• Investigate card chargebacks and potential criminal or buyer fraud using internal and third-party evidence.
• Determine liability, identify friendly fraud, dispute eligible cases, and support fund recovery.
• Process merchant reimbursement requests according to coverage policies, terms of service, and merchant eligibility rules.
• Support merchant onboarding, account configuration, policy reviews, and ongoing compliance monitoring.
• Collaborate with Customer Success, Product, Finance, customers, banks, processors, and other stakeholders to improve processes and report operational issues.

Requirements

• Fluent Portuguese and English.
• At least 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA, or LatAm payments market.
• Experience working with payment processors and knowledge of Visa, Mastercard, American Express, and Discover regulations.
• Advanced Excel skills, including pivot tables, lookups, conditional logic, data cleansing, and macros.
• Strong analytical, problem-solving, research, change management, and attention-to-detail skills.
• Ability to handle sensitive information confidentially and work independently or collaboratively while following security and privacy policies.

Nice to have

• Customer service, merchant onboarding, and account configuration experience.
• Experience with Shopify, Stripe, PayPal, Adyen, Braintree, or other payment platforms.
• Knowledge of SQL and experience designing dashboards in Looker.
• Fluent Spanish.

Culture & Benefits

• Remote role focused on supporting merchants and improving customer experiences.
• Opportunity to develop expertise in chargebacks, fraud prevention, payment operations, and data integrity.
• Work in a cross-functional environment with Customer Success, Product, and Finance.
• Inclusive interview process with reasonable accommodations available for candidates with disabilities.