3 дня назад
Customer Operations Coordinators - Dispatch (Customer Service)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Operations Coordinators - Dispatch (Customer Service): Coordinating customer support, installation appointments, service interventions, and technician dispatch for reverse vending machine operations across European markets with an accent on customer experience, service readiness, and cross-functional coordination. Focus on scheduling field teams, maintaining CRM and ERP records, resolving complex service issues, and improving operational processes.
Location: Španskih boraca 3, Belgrade, Serbia
Company
develops reverse vending, collection, sorting, and food-processing technologies that support the circular economy and sustainable resource management.
What you will do
- Support customers by phone, email, and digital channels.
- Coordinate installation appointments and service interventions, keeping customers informed throughout the process.
- Schedule and dispatch technicians while balancing customer needs and operational efficiency.
- Coordinate with field service teams, logistics partners, and internal stakeholders across Europe.
- Maintain accurate customer and service records in CRM and ERP systems and monitor service readiness.
- Escalate complex issues, support timely resolutions, and identify process-improvement opportunities.
Requirements
- At least 2 years of experience in customer service, customer support, or a contact centre environment.
- Fluent written and spoken English.
- Experience with CRM systems, ideally Microsoft Dynamics 365.
- Strong communication, organization, prioritization, and problem-solving skills.
- Ability to collaborate with customers, technicians, logistics partners, and colleagues across different countries and functions.
- Confidence using digital tools and systems to manage customer interactions and service activities.
Nice to have
- An additional European language: Greek, Spanish, French, or Italian.
Culture & Benefits
- Opportunity to contribute to Collection’s expansion across European markets.
- International, collaborative, and inclusive working environment.
- Career development and opportunities to build international connections.
- Exposure to customer service, logistics, field service, and operational processes.
- Opportunity to contribute to sustainability-focused technology and continuous improvement.
Hiring process
- Submit a CV, a short introduction, and an explanation of interest in the position through the application form.
- Applications are reviewed continuously, so early application is encouraged.
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