3 дня назад
Payment Support Specialist (Fintech)
2 100€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Payment Support Specialist (Fintech): Processing client payment transactions, monitoring payment queues, and maintaining accurate records in a cross-border payments environment with an accent on data accuracy, SLA compliance, and customer service. Focus on booking incoming funds, scheduling payments, resolving operational queries, and coordinating with internal teams to maintain service quality.
Location: Vilnius, Lithuania; hybrid with onsite working 2–3 days per week. Working hours are Monday to Friday, 10:30 am–7:30 pm. Work from abroad is available for up to 60 days per year.
Salary: from €2,100 gross per month
Company
is a global B2B cross-border payments company providing technology-led payment solutions to more than 30,000 customers.
What you will do
- Monitor payment case queues and ensure service-level agreements are met consistently.
- Process payment data, including booking incoming funds and scheduling payments from holding.
- Action tasks generated by manual reporting and maintain accurate records in ECM and GlobalPay+.
- Handle internal and external queries while maintaining high service quality.
- Collaborate with Operations, Support, Dealing, Relationship Management, and Account Management teams.
- Cross-skill into customer support and assist with live client communication when required.
Requirements
- Experience in data processing with strong attention to detail.
- Experience in a client-facing role within financial services.
- Track record of meeting or exceeding targets under tight deadlines.
- Strong communication, relationship-building, problem-solving, and organizational skills.
- Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and internet tools.
- Must already have the permanent legal right to work in Lithuania; visa sponsorship is not available now or in the future.
Culture & Benefits
- Full-time permanent employment with a flexible hybrid approach and 6–10 office days per month.
- Career growth and development opportunities in a global organization.
- Health, disability, and life insurance.
- Paid holidays and leave for life events, including maternity, paternity, and adoption leave.
- Three wellness days and five paid volunteering days per year.
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