3 дня назад
P&C Knowledge & Content Intern
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
P&C Knowledge & Content Intern (Knowledge Management/HR): Creating and maintaining Help Center articles, documentation, and FAQs that make People and Culture information clear and accessible, with an accent on content quality, information architecture, and employee self-service. Focus on translating complex policies into intuitive guides, improving portal searchability, and identifying content gaps using CMS, Jira, and Confluence.
Location: Cork, Ireland
Company
is a global company focused on collaboration, inclusive employee experiences, and flexible working environments.
What you will do
- Write, edit, publish, and maintain clear People and Culture Help Center articles.
- Translate internal policies and workflows into practical guidebooks and FAQs in collaboration with cross-functional P&C teams.
- Audit, tag, and organize knowledge content to improve searchability and navigation within the internal portal.
- Use knowledge bases, content management systems, Jira, and Confluence to support documentation and process improvements.
- Identify content gaps, outdated information, broken links, and user friction points, then propose improvements to the employee self-service experience.
Requirements
- Currently pursuing or recently completed a degree in Communications, English, Human Resources, Business, Information Systems, Journalism, or a related field.
- Strong writing and editing skills, with the ability to explain complex procedures and policies clearly.
- Ability to learn new technology platforms, content management systems, and workflows quickly.
- Comfortable collaborating with subject matter experts across different departments.
- Strong analytical, creative problem-solving, grammar, formatting, and editorial skills.
Culture & Benefits
- Direct mentorship from the Head of Programs and Partnership and the knowledge team.
- Hands-on exposure to Talent Acquisition, Total Rewards, Talent Management & Development, and People Operations.
- Portfolio-building experience through published knowledge articles, documentation projects, and process improvement initiatives.
- Flexible and hybrid work environments vary by team and location.
- Comprehensive benefits and support for physical, financial, emotional, intellectual, and social wellbeing.
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