Retail Development Manager (Fixed-Term Contract) (Retail)

Location: Kazakhstan

Company

hirify.global is a technology platform delivering food, retail products, and other goods across hundreds of cities and countries.

What you will do

• Manage a portfolio of enterprise and tier 1 supermarket partners and own strategic account relationships.
• Lead complex negotiations, structure commercial deals, and drive upselling, cross-selling, and account expansion.
• Analyze business and operational metrics, monitor KPIs, forecast performance, and identify improvement opportunities using Google Sheets, Power BI, Looker, and dashboards.
• Improve operational performance with store managers, pickers, and operations teams, including picking times, availability, rejection reasons, and fulfillment quality.
• Plan collaborative marketing campaigns and lead quarterly business reviews with retail partners and C-level stakeholders.
• Set team direction, coach team members, and develop scalable account management processes and frameworks.

Requirements

• 3–5 years of experience in enterprise account management in retail, FMCG, delivery, marketplaces, supermarkets, or distribution.
• Strong negotiation, B2B partnership communication, relationship-building, upselling, and cross-selling skills.
• Experience driving measurable KPI improvements, revenue growth, commercial performance, and partner satisfaction.
• Analytical and structured approach with proficiency in Google Sheets, Google Slides, Power BI, and/or Looker.
• Fluent Russian and Kazakh, with at least conversational Kazakh proficiency.
• English proficiency at B2 level or higher.

Nice to have

• Experience in supermarket, grocery, or pharmacy retail.
• Familiarity with marketplace or platform-based business models.
• Experience scaling teams or expanding account portfolios.
• Experience with advanced analytics or business intelligence platforms.

Culture & Benefits

• International, fast-growing scaleup environment with independent work and ownership.
• Medical insurance and enhanced sick leave.
• Career development opportunities and hirify.global-wide training programs.
• Employee Assistance Program with therapy and wellbeing support.
• Employee discounts, team celebration budgets, and office refreshments.

Hiring process

• Applications are reviewed on an ongoing basis.
• Candidates should submit a CV and continue the conversation with the recruiting team.