4 дня назад
Customer Support Engineer (EUV Software)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Engineer (EUV Software): Supporting ASML lithography software in Taiwan through installation, upgrades, troubleshooting, and customer communication with an accent on complex software diagnostics, system reliability, and structured problem solving. Focus on analyzing issues, determining structural service solutions, and improving software availability across EUV products.
Location: Taichung, Taiwan
Company
develops advanced lithography machines, with software engineering supporting product performance and customer operations.
What you will do
- Support software across EUV and other lithography products.
- Prepare, perform, and assist with software installations and upgrades.
- Review complex software documentation and troubleshoot software issues.
- Analyze issues and determine structural solutions from a service organization perspective.
- Participate in continuous improvement with development and engineering departments.
- Communicate with customers about software information, solution planning, and investigation status.
Requirements
- Computer Sciences MSc degree or equivalent.
- Basic Linux skills and computer system network knowledge.
- Customer support experience, such as field application engineering experience.
- Structured and logical approach to troubleshooting and problem solving.
- Clear, transparent, and open communication with stakeholders.
- Access to controlled technology requires legal authorization under United States Export Administration Regulations before starting work.
Nice to have
- 1–5 years of experience in the semiconductor industry.
- Background in software engineering or Unix/Linux system administration.
Culture & Benefits
- Collaborative work with software integration and engineering teams across Taiwan, San Diego, Wilton, and the Netherlands.
- Creative and dynamic environment with space for diverse points of view.
- Flexibility and trust in choosing approaches to tasks and problem solving.
- Equal opportunity and commitment to an inclusive workforce.
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