5 дней назад
Services Account Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Services Account Representative (Services Operations): Coordinating service and maintenance activities, customer accounts, service agreements, and technical solutions for allocated customers with an accent on customer experience, stakeholder communication, and service delivery. Focus on monitoring sales pipelines, identifying upselling opportunities, onboarding customers to digital tools, and driving continuous improvement through customer insights and performance indicators.
Location: Bangkok, Thailand
Company
Food packaging and processing solutions company focused on protecting food, people, and the planet.
What you will do
- Act as the main operational services contact for assigned customers and maintain high service levels.
- Plan, coordinate, and follow up on service and maintenance activities, including service agreement execution and profitability.
- Coordinate with internal teams to scope and deliver maintenance events and technical solutions.
- Monitor the services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data.
- Support account management, quotations, customer onboarding, and adoption of digital platforms.
- Monitor performance indicators and customer experience results while driving continuous improvement actions.
Requirements
- At least 3 years of experience in services, operations, or commercial support roles.
- Strong customer focus, communication, stakeholder management, and service excellence skills.
- Ability to identify growth opportunities through data analysis and customer insights.
- Structured, proactive, flexible, and able to multitask while managing priorities effectively.
- Basic English proficiency in spoken and written communication.
- University degree in Engineering, Business Administration, Finance, or a related field.
Culture & Benefits
- Opportunities for professional development and training in a global environment.
- Innovation-focused culture with visible business impact.
- Equal opportunity workplace supporting diversity and inclusion.
- Market-competitive compensation and benefits with flexible working arrangements.
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